Privacy Policy
Effective Date: 13-08-25
Last Updated: 25-09-25
Phantom Power Limited ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Who We Are
Phantom Power Limited supplies sound, lighting, staging, and live streaming equipment and crew for events.
Registered in [England and Wales].
Company number: [Insert Company Number]
Registered office: [Insert Address]
We are the "data controller" responsible for your personal information under the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following information:
Personal details: name, email address, phone number, company/organisation.
Technical data: IP address, browser type, operating system, and how you use our website (via cookies and analytics).
Enquiry details: information you provide through our contact forms, quote requests, or emails.
Contractual data: records of services we provide, billing details, and payment information.
3. How We Use Your Information
We use your personal data for:
Responding to enquiries and providing quotes.
Delivering our services and fulfilling contracts.
Communicating with you about projects, events, or support.
Internal record-keeping and invoicing.
Improving our website and services.
Complying with legal and regulatory obligations.
We will not sell or rent your data to third parties.
4. Legal Bases for Processing
We rely on the following legal grounds to process your data:
Contract: to deliver the services you request.
Consent: when you opt in to receive marketing.
Legitimate Interests: to improve our services and website.
Legal Obligation: to comply with UK law.
5. How We Share Your Data
We may share your information with:
Service providers (e.g., IT support, payment processors).
Professional advisers (e.g., accountants, legal advisors).
Regulators, if required by law.
All third parties are required to respect your data and use it only for agreed purposes.
6. International Transfers
If your data is transferred outside the UK (for example, cloud storage), we ensure it is protected by appropriate safeguards such as standard contractual clauses or equivalent protections.
7. Data Retention
We will keep your data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request erasure of your personal data.
Object to processing based on legitimate interests.
Restrict processing in certain circumstances.
Request transfer of your data (data portability).
Withdraw consent (where applicable).
To exercise these rights, contact us at [Insert Email Address].
9. Cookies
Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.
10. Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or loss.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Phantom Power Limited
Email: admin.phantompower.co.uk
Phone: 01480 884631
Address:
12. Complaints
If you are unhappy with how we handle your data, you can also lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk